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Citi Price Rewind Frequently Asked Questions

General:

What is Citi Price Rewind?

Do I have to use my Citi card to be eligible to use Citi Price Rewind?

Is there any fee for using Citi Price Rewind?

What types of purchases are eligible for a Price Rewind?

Are purchases made using a gift card or store credit eligible for a Price Rewind?

Are purchases made from online merchants and in-store retailers eligible for a Price Rewind?

Registration:

How do I sign up for Citi Price Rewind?

What if I already have a username and password for Citi Price Rewind that is different from my Account Online User ID?

Technical:

Why do I have to have JavaScript enabled in my browser to use this site? Is it safe?

Why do I have to have browser cookies enabled in my browser to use Citi Price Rewind? Are they safe?

The website does not appear properly formatted and is difficult to read. Does this website need a specific browser to function properly?

I'm using a shared computer, how can I protect my claim information?

Search-related:

When should I start a Price Rewind?

How do I start a Price Rewind?

How long after I make a purchase can I start a Price Rewind?

I searched for an item but Citi Price Rewind did not find a match. What should I do?

I found my item, but the store where I purchased it isn't listed. Is that ok?

My Price Rewinds:

When will I know if I can request a refund?

How will I be notified if I can request a refund?

Can I cancel a Price Rewind?

What is the minimum price difference to request a refund?

I submitted my claim form but I never got my refund?

Can I choose how to receive my refund?

I received an alert that a lower price for an item was found. What do I do?

I found a lower price on my own. Can I still request a refund?

How do I complete a manual claim form if I find a better price than Citi Price Rewind?

Why is Citi Price Rewind showing my refund as less than the difference between my purchase price and the lowest price found?

How long can I wait before I submit my request a refund?

When will I get my refund?

Is there a limit on the refund amount I can receive for a Price Rewind?

Is there any limit to the number of Price Rewinds I can have?

What if I do not have the ability to view my pre-filled claim form or a printer to print it?

I purchased more than one item of the same product at the same time (for example, two cameras). How many Price Rewinds do I need to enter?

Miscellaneous:

I'm an international user.

I have questions about the Citi Price Rewind program.

I have questions regarding my refund claim.

I have questions about my Citi Card.

What should I do if I return an item I am tracking?

General:


What is Citi Price Rewind?

Citi Price Rewind is a complimentary benefit that searches for a lower price on the registered items you pay for in full with your Citi card. If the same item is found online at a lower price within 60 calendar days of your purchase, you may receive a refund of the price difference. You can also find a lower price in an advertisement on your own, and submit a claim for a refund of the price difference. You're covered for the price difference of up to $300 per item, and up to $1,200 per calendar year.

You have up to 180 days from the date of purchase to submit your claim form for a refund. If your refund is $25.00 or less, your payment will be in the form of a statement credit. If your refund is $25.01 or greater, you will have the option of selecting whether you would like your refund as a check mailed to the address indicated on your claim form within 10-14 business days or as a credit on your account statement within 2-3 business days of the date your claim is approved. Only items purchased with an eligible Citi card are eligible for Citi Price Rewind. This service is only available on Citi branded consumer credit cards (except Chairman Credit Cards) and at no additional cost. Debit cards and Business credit cards are not eligible for this program. Both in-store and online purchases are eligible. Citi Price Rewind does not search offline/in-store prices. Citi Price Rewind only tracks online prices and dos not guarantee that it tracks all online retailers or that it will find the lowest advertised price. The 60-day search is conducted across online retailers' sites. Coverage doesn't apply if you bought the item, or it was delivered from, outside the United States. For a full description of the program including "WHAT'S COVERED" and "WHAT'S NOT COVERED", please see Your Guide To Protection Benefits.

Please visit citi.com/pricerewind or call 1-855-569-7366 to learn more.

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Do I have to use my Citi card to be eligible to use Citi Price Rewind?

Yes, the entire purchase amount for the item must be made with your Citi card to be eligible for a refund. Items purchased with reward points, miles, gift cards or store credits are not eligible for this program. For a full description of the program including "WHAT'S COVERED" and "WHAT'S NOT COVERED", please see Your Guide To Protection Benefits.

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Is there any fee for using Citi Price Rewind?

No, Citi Price Rewind is available at no cost to you and is provided as a complimentary benefit.

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What types of purchases are eligible for a Price Rewind?

For a full list of WHAT'S NOT COVERED, please see Your Guide To Protection Benefits.

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Are purchases made using a gift card or store credit eligible for a Price Rewind?

No, the entire purchase amount for the item must be made with your Citi card to be eligible for a refund. Items purchased with reward points, miles, gift cards or store credits are not eligible for this program.

For a full description of the program including "WHAT'S COVERED" and "WHAT'S NOT COVERED", please see Your Guide To Protection Benefits.

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Are purchases made from online merchants and in-store retailers eligible for a Price Rewind?

Yes, both in-store and online purchases are eligible.

For a full description of the program including "WHAT'S COVERED" and "WHAT'S NOT COVERED", please see Your Guide To Protection Benefits.

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Registration:


How do I sign up for Citi Price Rewind?

You do not have to sign up for Citi Price Rewind. As long as your card is eligible and you are registered for Account Online and logged in, you will be able access the Citi Price Rewind website (Non-Citi branded consumer credit cards, Chairman credit cards, Debit cards, and Business credit cards are not eligible for the program). Please visit https://online.citibank.com/US/JSO/reg/Next.do to register your account in Account Online, or contact customer service at 1-855-569-7366 for further assistance.

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What if I already have a username and password for Citi Price Rewind that is different from my Account Online User ID?

You can no longer use your Citi Price Rewind username and password to log in. If you are registered in Account Online, you can use your Account Online User ID and password to access Citi Price Rewind. If you do not currently have an Account Online User ID, please click here to create a User ID and access Citi Price Rewind. Your Citi Price Rewind history will still be available once you log in through Account Online.

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Technical:


Why do I have to have JavaScript enabled in my browser to use this site? Is it safe?

JavaScript is a programming language that helps display dynamic information on the site. The site will not function properly without it. You can be assured that the JavaScript code used on this site is completely safe.

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Why do I have to have browser cookies enabled in my browser to use Citi Price Rewind? Are they safe?

Cookies are tokens that help identify you within the website. Cookies allow the site to personalize your display, let you search for products and start Price Rewinds, and allow you to see your Citi Price Rewind account.

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The website does not appear properly formatted and is difficult to read. Does this website need a specific browser to function properly?

While the Citi Price Rewind website does not need a specific browser to function properly, you may want to upgrade your browser to the latest version available to view this site as it was intended.

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I'm using a shared computer, how can I protect my claim information?

If you are using a shared computer, it may automatically save your claim information on its hard disk and in cache. This would allow others using this computer to see your claim information. However, you can help to prevent this by manually deleting temporary cache files each time you use a shared computer.

Here's how:
Microsoft® Windows OS

Internet Explorer 7 and later.

  1. Click on Tools.
  2. Choose Internet Options.
  3. Click on "Delete..." in the Browsing History section.
  4. Follow the prompts to select all types of information and proceed.
  5. After it has finished, click OK.

Firefox 12.0 and later

  1. Click on Tools.
  2. Select Clear Private Data / Clear Recent History.
  3. Make sure that the options selected include History and Cache.
  4. Click on Clear Private Data Now.

Chrome 19.0 and later

  1. Click on Tools, Options
  2. Select Under the Hood
  3. Click on the 'Clear browsing data' button

Mac® OS

Safari

  1. From the Safari menu, select Empty Cache...
  2. When prompted, click Empty.

Firefox 15.x and higher

  1. From the Firefox menu, select Preferences... Advanced
  2. In 15.x, click Clear Cache Now. and then OK.

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Search-related:


When should I start a Price Rewind?

Ideally you want to start a Price Rewind immediately after you made a purchase with your eligible Citi card. Regardless of when you start a Price Rewind, Citi Price Rewind will only track online prices and does not guarantee that it tracks all retailers or that it will find the lowest advertised price on the item for 60 calendar days from the date of purchase.

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How do I start a Price Rewind?

Search for the item on citi.com/pricerewind. Once you found the item, just provide Citi Price Rewind with the date of purchase, purchase price, and store where you purchased it. Citi Price Rewind will then start tracking the price of the item across retailers' sites to see if a lower price can be found.

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How long after I make a purchase can I start a Price Rewind?

You can begin a new Price Rewind within 60 days of your purchase. After 60 days you will no longer be able to create a Price Rewind on the website. You can still complete a manual claim form to request a refund within 180 days of your purchase if you find a lower price advertised within 60 days after the original purchase date for a qualified item on your own. You will need to provide the advertisement containing the lower price for your item, and a copy of the itemized receipt for the item purchased that was made entirely with your Citi credit card. The advertisement of the lower price must have been published or made available within 60 calendar days after your purchase date and must be for the same item by the same manufacturer for a lower price.

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I searched for an item but Citi Price Rewind did not find a match. What should I do?

First, you should try using other search terms such as the UPC Code, a more detailed product description or model number. You should also make sure you spelled your item correctly. If you still do not receive a match, it is possible that the item is not found in the database. If you found a lower advertised price on your own, please submit a manual claim form. You will need to provide the advertisement containing the lower price for your item, and a copy of the itemized receipt for the item purchased that was made entirely with your Citi credit card.

Please review the section, "WHAT'S NOT COVERED" in Your Guide To Protection Benefits.

The advertisement of the lower price must have been published or made available within 60 calendar days after your purchase date and must be for the same item by the same manufacturer for a lower price.

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I found my item, but the store where I purchased it isn't listed. Is that ok?

That's fine. You still can request a refund if a lower price is found in the Citi Price Rewind database.

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My Price Rewinds:


When will I know if I can request a refund?

Citi Price Rewind will search online for a lower price for 60 calendar days from the purchase date. If at the end of the 60 day tracking period Citi Price Rewind has found a lower price for your item, you will receive an email alert with instructions on how to request a refund.

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How will I be notified if I can request a refund?

Citi Price Rewind will send you an email alert as well as messaging on the Citi Price Rewind site. Included within the alert will be instructions on how to request your refund.

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Can I cancel a Price Rewind?

You can cancel a Price Rewind through the My Price Rewinds section.

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What is the minimum price difference to request a refund?

There is no minimum price difference to request a refund. If your refund is $25.00 or less, the payment will be in the form of a statement credit.

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I submitted my claim form but I never got my refund?

For questions regarding your claim, please contact 1-855-569-7366.

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Can I choose how to receive my refund?

If your refund is $25.00 or less, the payment will be in the form of a statement credit within 2-3 business days of the date your claim is approved. If your refund is $25.01 or greater, you will have the option of selecting whether you would like your refund as a check mailed to the address on your claim form within 10-14 business days, or as a credit on your account statement within 2-3 business days of the date your claim is approved.

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I received an alert that a lower price for an item was found. What do I do?
  1. If a lower price is found, you will need to visit citi.com/pricerewind and follow the steps detailed on the website to request your refund online. Please note that you may be asked to upload a photo copy or scanned copy of your original receipt.

    OR
  2. If you would like to file a claim based on an advertised lower price you found, you can file your claim directly by calling toll-free at 1-855-569-7366. Claim and general assistance is available Monday-Friday, 9am-11pm and Saturday, 8 am-8pm EST. At your request, a claim form will be sent to you for completion;
  3. Claims submitted by mail are required to provide the following documents to process your claim form:
    • A copy of the itemized receipt for the item purchased.
      • A copy of the merchant's advertisement with the lower price for the same item by the same manufacturer. The advertisement must state; Item
      • Effective date of sale (within 60 days of purchase)
      • Sale price
      • Model number and model year
      • Authorized dealer or merchant name (in US only)
  4. Mail or fax your claim form with all required documents within 180 days from the date of purchase to:

    Citicorp Insurance Services, Inc.
    P.O. Box 901024
    Fort Worth, TX 76101
    Call Toll Free 1-855-569-7366
    Fax: 817-820-5917

  5. Once the required documentation is submitted and if your claim is approved, you will receive the price difference, up to a maximum of $300 per item, and up to $1,200 per year. All required claim documentation must be received by the claim administrator within 180 days of the Purchase Date.
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I found a lower price on my own. Can I still request a refund?

Yes. If you find a lower price on your own, you can complete a manual claim form to receive a refund. You will need to provide the advertisement containing the lower price for your item, and a copy of the itemized receipt for the item purchased that was made entirely with your Citi credit card.

The advertisement of the lower price must have been published or made available within 60 calendar days after your purchase date and must be for the same item by the same manufacturer for a lower price.

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How do I complete a manual claim form if I find a better price than Citi Price Rewind?

To submit a manual claim you will need to provide the advertisement containing the lower price for your item, and a copy of the itemized receipt for the item purchased that was made entirely with your Citi credit card.

The advertisement of the lower price must have been published or made available within 60 calendar days after your purchase date and must be for the same item by the same manufacturer for a lower price.

You will also need to fill out the claim form manually. You can download a manual claim form and detailed instructions here.

You will need to mail or fax your claim form to:

Citicorp Insurance Services, Inc.
P.O. Box 901024
Fort Worth, TX 76101
Fax: 817-820-5917

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Why is Citi Price Rewind showing my refund as less than the difference between my purchase price and the lowest price found?

Because the maximum amount of each refund is $300 you may have a situation where the difference between your purchase price and the lowest price found for a Price Rewind is greater than $300 but your refund is capped at $300 per item (up to a maximum of $1,200 per Eligible Account per calendar year).

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How long can I wait before I submit my request a refund?

You have up to 180 days from the date of purchase to submit your claim form and any necessary documentation in order to receive your refund.

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When will I get my refund?

If your refund is $25.00 or less, the payment will be in the form of a statement credit. If your refund is $25.01 or greater, you will have the option of selecting whether you would like your refund as a check mailed to the address associated on your claim form within 10-14 business days or as a credit on your account statement within 2-3 business days of the date your claim is approved.

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Is there a limit on the refund amount I can receive for a Price Rewind?

The maximum refund amount you can receive is $300 per item, and up to $1,200 per Eligible Account per calendar year.

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Is there any limit to the number of Price Rewinds I can have?

No, there is no limit to the number of eligible Price Rewinds that can be submitted; however the maximum refund amount you can receive is $1,200 per Eligible Account per calendar year.

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What if I do not have the ability to view my pre-filled claim form or a printer to print it?

You can call customer service at 1-855-569-7366 to request a blank claim form that you will need to fill out using information from the Generate Claim Form page on this site.

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I purchased more than one item of the same product at the same time (for example, two cameras). How many Price Rewinds do I need to enter?

You should enter one Price Rewind for each item that you purchased. For example, if you purchased two cameras you should enter two Price Rewinds. Multiple purchases of the same item are limited to a $300 maximum claim payment per sales receipt.

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Miscellaneous:


I'm an international user.

At this time, the service is only available to United States residents.

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I have questions about the Citi Price Rewind program.

Please call 1-855-569-7366 with questions and comments about Citi Price Rewind or citi.com/pricerewind.

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I have questions regarding my refund claim.

Please call 1-855-569-7366 with questions about your claim or refund of the price difference.

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I have questions about my Citi Card.

Please call the customer service number on the back of your Citi Card.

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What should I do if I return an item I am tracking?

You should cancel the Price Rewind. Citi Price Rewind is not available on items that are returned.

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Please refer to your Guide to Citi® Price Rewind Benefits to learn more. It includes important details you should be aware of, such as Who's Covered, What's Covered, What's Not Covered and coverage amounts.

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