How Citi Price Rewind Works

Citi® Price Rewind is available at no cost to you. If within 60 days of the original purchase, Citi Price Rewind can find a lower price on retailers' sites for an eligible item you purchased entirely with your Citi card, you can be refunded the price difference*. Learn more about what's covered in the Guide to Protection Benefits.

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Search for your purchased product

Before you get started, remember to save your receipt or a copy of it. This is very important because you may need it to claim a refund.

Follow these steps:

  • Log on to Price Rewind if you haven't already.
  • Find an item you bought with your Citi card within the last 60 days in our Citi Price Rewind database. To see if your item is covered, see the Guide to Protection Benefits.
  • Once you find and select your item, just provide the following details so Citi Price Rewind can begin looking for a lower price:
    • How much did it cost?
    • When did you buy it?
    • Where did you buy it?

Track Your Price Rewind

Here's where we help ensure you haven't overpaid. For the 60 calendar days after you made your purchase, Citi Price Rewind will automatically search retailer's sites to see if there is a lower price. If so, you can get a refund of the difference in the price.*

When the tracking is complete, you'll receive an email detailing whether or not you qualify to request a refund.

Submit a Request to Get the Difference Back

Once the 60 calendar days are over and you have received an email confirming you can request a refund, it's time to make your request!

You can submit your claim right here, or by fax or mail. You'll be asked to confirm your purchase details before submitting your claim, plus you may need to include an uploaded photo or scanned copy of your original purchase receipt to request a refund.

Don't forget - your claim must be submitted within 180 days from the date you made your covered purchase.

Please refer to your Guide to Citi® Price Rewind Benefits to learn more. It includes important details you should be aware of, such as Who's Covered, What's Covered, What's Not Covered and coverage amounts.

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