How Citi Price Rewind Works

Citi® Price Rewind is available at no cost to you. If within 30 days of the original purchase, Citi Price Rewind can find a lower price of at least $25 on retailers' sites for an eligible item you purchased entirely with your Citi card, you can be refunded the price difference*. Learn more about what is covered in Description of Coverage.

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Search for your purchased product

Before you get started, remember to save your receipt or a copy of it. This is very important because you'll need it to claim a refund.

Follow these steps:

  • Log on to Price Rewind if you haven't already.
  • Find an item you bought with your Citi card within the last 30 days in our Citi Price Rewind database. To see if your item is covered, see Description of Coverage.
  • Once you find and select your item, just provide the following details so Citi Price Rewind can begin looking for a lower price:
    • How much did it cost?
    • When did you buy it?
    • Where did you buy it?

Track Your Price Rewind

Here's where we ensure you haven't overpaid. For the 30 calendar days after you made your purchase, Citi Price Rewind will automatically search retailer's sites to see if there is a lower price of at least $25. If so, you can get a refund of the difference in the price.*

When the tracking is complete, you'll receive an email detailing whether or not you qualify to request a refund.

Submit a Request to Get the Difference Back

Once the 30 calendar days are over and you have received an email confirming you can request a refund, it's time to make your request!

You can submit your claim right here, or by fax or mail. You'll be asked to confirm your purchase details before submitting your claim, plus you'll need to include an uploaded photo or scanned copy of your original purchase receipt to request a refund.

Don't forget - your claim must be submitted within 90 days from the date you made your covered purchase.

*Prices are tracked for 30 days from the original purchase date for the same item by the same manufacturer. Citi Price Rewind only tracks online prices and does not guarantee that it tracks all retailers or will find the lowest advertised price. In order to be eligible for a refund, the price difference must be at least $25. Price Rewind refunds are limited to $250 per item and $1,000 per calendar year. Multiple purchases of the same item are limited to a $250 maximum claim payment per sales receipt. The entire purchase amount for the item must be made with your Citi card to be eligible for a refund. This service is only available on Citi branded consumer credit cards and at no additional cost. Debit cards and Business credit cards are not eligible for this program. Items purchased with rewards points or miles are not eligible for this program. For customers who qualify for benefits for the same transaction under Citi Price Rewind, Internet Price Protection and Price Protection coverages, or any combination of those coverages, the Company will only pay under the coverage providing the highest benefit and no benefits will be due under the other coverages. Additional limitations and exclusions apply. Not every product found on this site qualifies for coverage so please see the Description of Coverage for program details and to learn what items are covered. Citi Price Rewind is underwritten by Triton Insurance Company.

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